FAQ

Welcome to KettleKing's FAQ section. Here you can find answers to common questions about placing orders, payment and shipping, secure ordering and payment options, as well as returns and refunds.
If you have any other questions, feel free to reach out to our team for assistance.

How to set time on watch.

watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time.

Each model has its own detailed user guide and functions that may vary, please download the appropriate guide. (Care quide)

How can I take care of my watch

Caring for your watch You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush.

After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness.

How long is your guarantee

All new watches come with 2 year manufacturer's guarantee which does not cover accidental damage pre-loved watches do not come with a guarantee

What is your return policy?

If you are not delighted with your purchase, please don't hesitate to contact us to discuss this and we'll do our best to put this right, or offer a refund on your purchase upon safe receipt of your unused item.

Please ensure that the item is returned in the same condition you received this with all stickers in situ (where applicable) and with all original packaging and accessories (including but not limited to boxes / manual / warranty card / swing tags and any other contents shipped to you).

If goods are not returned in the same condition as they were sent, we reserve the right to return the goods to you or offer a reduced refund at our discretion.

Which payment methods do you accept?

We offer a range of payment methods including credit/debit card payments, Bank Transfer and PayPal at checkout.

If you'd like to pay by bank transfer or cheque payment, please fill in the 'Contact Us' form with details of what you'd like to order. Please note, goods will only be shipped once cleared funds have been received by either of these methods.

How long will delivery take?

We know you're too excited to wait to wear your new watch so we get it to you as quickly as possible! The majority of orders are shipped same or next working day and all watch orders over £300 get free Royal Mail Special Delivery (fully insured, next working day from day of despatch).

All orders are shipped from the UK and therefore, no import duties or fees to add to UK buyers. If you are interested in purchasing an item from outside of the UK, please contact us to request a shipping cost and we'll get back to you as soon as we can.